Customer value. What are you doing to survive?

Last week I wrote a post which has had an overwhelming response (see: The loss of our family dog and my WestJet experience). First let me thank everyone for your responses.  It’s been overwhelming in terms of the support and I’m amazed how news of Hunter...

Slowing down will help you speed up! Really!

Picture a river valley in the spring. When the ice first melts away the river is likely running high with spring runoff. At first there isn’t an issue as the river bed can handle the increased flow of water. Then one of those spring rain storms moves in. The...

Why … why … why … Huh?

Soldiers willingly go to dangerous places like Afghanistan to make the world a better place … Why?  While all of us are running from a burning building, firefighters run towards the building … Why? Life guards go into dangerous waters to help people...

It’s vacation time! Time to estimate?

In June we went on a trip to Newfoundland. From our home it’s about a 24 hour drive to the ferry then several hours to our first stop on the other side. The morning of our departure I realized I had not ensured we had enough money in our bank account to cover...

My Agile 2013 experiences

Last week I attended Agile 2013. This is my first time attending an Agile Alliance conference. My compliments go out to everyone involved with putting it together.  In particular I’d like to thank all the volunteers who gave up their time to help us lost souls...

Don’t fear the mob!

At Agile 2013 I had many great conversations. One of the best questions I was asked was “what will we be talking about in 2 years?” There are so many things happening here. I will be doing a post to summarize my conference experience. However there is one...